Refund & Return Policy

At SoulDeal, customer satisfaction is important to us. We strive to provide high-quality wellness and spiritual products. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.
  • You receive an incorrect product.
  • The product has a manufacturing defect.
  • The item is missing from your order.

To be eligible for a return, the product must:

  • Be returned within 7 days of delivery.
  • Be unused and in its original condition.
  • Include all original packaging, accessories, and labels.
  • Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Used products.
  • Products damaged due to misuse or improper handling.
  • Customized or personalized items.
  • Gift cards or promotional items.
  • Items marked as non-returnable at the time of purchase.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact our customer support within 48 hours of delivery.
  • Provide your order number.
  • Share clear photographs or videos showing the issue.
  • Our team will review your request and provide an appropriate resolution.

Failure to report such issues within the specified time may affect your eligibility for a replacement or refund.

4. Refund Process

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method.
  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

5. Replacement Policy

If your request is approved, we may offer:

  • A replacement of the same product (subject to stock availability), or
  • A full or partial refund, as applicable.

If the original product is unavailable, we may offer a similar product of equal value or issue a refund.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return if your order meets the eligibility criteria outlined in this policy.

7. Return Shipping

If the return is due to:

  • A damaged product,
  • A defective item,
  • An incorrect product sent by SoulDeal,

we will bear the return shipping costs where applicable.

For returns requested for any other approved reason, the customer may be responsible for the return shipping charges.

8. Refund Exceptions

Refunds may not be issued if:

  • The product has been used or altered.
  • The item is returned without original packaging.
  • The return request is made after the eligible return period.
  • The damage is caused by improper use, negligence, or accidental handling.
  • Sufficient evidence of damage or incorrect delivery is not provided when requested.

9. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Check your bank account or payment method.
  • Contact your bank or payment provider, as processing times may vary.
  • If the issue persists, please contact our customer support team for assistance.

10. Changes to This Policy

SoulDeal reserves the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support using the contact information available on the SoulDeal website.

We appreciate your trust in SoulDeal and are committed to resolving eligible concerns fairly and promptly.

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