Privacy Policy

Effective Date: July 13, 2026

At SoulDeal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using the SoulDeal website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through third-party payment gateways)
  • Order History

Non-Personal Information

We may automatically collect certain information, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on the Website
  • Referral Sources
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Deliver products and services.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our website, products, and user experience.
  • Respond to your inquiries.
  • Detect and prevent fraudulent activities.
  • Comply with legal obligations.
  • Send promotional emails, offers, and newsletters (only where permitted or with your consent).

3. Payment Security

SoulDeal does not store your complete debit card, credit card, or banking information.

Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Personalize your browsing experience.
  • Support marketing and advertising activities.

You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

  • Payment Gateway Providers
  • Shipping and Courier Partners
  • Website Hosting Providers
  • Analytics Providers
  • Marketing Service Providers
  • Government or Legal Authorities where required by law

These service providers are authorized to use your information only for providing services on our behalf.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no internet transmission or electronic storage method is completely secure

7. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Maintain business records.
  • Meet legal, tax, and regulatory requirements.
  • Resolve disputes and enforce our agreements.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Withdraw consent where applicable.
  • Object to certain processing activities.
  • Request a copy of your personal information.

To exercise these rights, please contact us using the details available on our website.

9. Marketing Communications

If you subscribe to our promotional communications, we may send updates regarding:

  • New product launches
  • Exclusive offers
  • Discounts
  • Wellness tips
  • Company announcements

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

10. Children's Privacy

SoulDeal does not knowingly collect personal information from individuals under the age of 18.

If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the contact information provided on the SoulDeal website.

By using the SoulDeal website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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